TERMS OF SERVICE

Last Updated: 09/20/2026

OVERVIEW

Welcome to FindLoci.com (“FindLoci,” “we,” “us,” or “our”), a website and online storefront operated by Loci Tracking, Inc., a Delaware corporation (“Loci Tracking”). FindLoci provides access to eyewear products, connected device features, accessories, software, content, tools, and related services (collectively, the “Services”).

FindLoci.com utilizes Shopify and other third-party service providers to support ecommerce functionality, payment processing, hosting, and related services. Shopify and such providers operate independently from Loci Tracking, Inc.

These Terms of Service (“Terms”) govern your access to and use of the Services, including purchases made through FindLoci.com, pre-orders, subscriptions, participation in the Loci Priority Access and referral programs, and the purchase or use of a Loci Service Plan.

Please read these Terms carefully, as they contain important information regarding your legal rights, including limitations of liability, warranty disclaimers, mandatory arbitration provisions, and a waiver of your right to participate in class actions.

By visiting, accessing, browsing, interacting with, or using the Services, purchasing Priority Access, placing an order or pre-order, purchasing a subscription, participating in the referral program, purchasing a Loci Service Plan, or purchasing products from FindLoci, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or the Privacy Policy, you may not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have obtained appropriate parental or legal guardian consent for any minor dependents using the Services.

To access certain features of the Services or place orders, you may be required to provide personal information, including billing, payment, prescription, shipping, and contact information. You represent and warrant that all information provided is accurate, current, complete, and authorized for use.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted under your account.

We reserve the right, in our sole discretion and without notice, to refuse service, limit quantities, cancel orders, suspend accounts, or terminate access to the Services, subject to applicable law.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to accurately display and describe our products and Services. However, actual products may vary from images or renderings displayed online due to monitor settings, lighting conditions, manufacturing tolerances, product updates, or natural material variation.

We do not warrant that product images, colors, finishes, dimensions, or descriptions will be perfectly accurate or match your expectations.

All product descriptions, pricing, specifications, availability, and features are subject to change without notice. We reserve the right to discontinue products, limit quantities, refuse orders, or restrict sales by customer, region, or jurisdiction, subject to applicable law.

SECTION 3 - CONNECTED FEATURES AND THIRD-PARTY ECOSYSTEMS

Certain products offered through the Services may include Bluetooth, wireless, tracking, location-sharing, rechargeable battery, or other connected functionality. These features may rely on third-party platforms, software, operating systems, networks, applications, or ecosystems, including but not limited to Apple, Google, or other third-party providers.

We do not guarantee uninterrupted functionality or connectivity, continuous availability of tracking features, precise or real-time location accuracy, compatibility with all devices or operating systems, future compatibility with software or operating system updates, or uninterrupted access to third-party ecosystems or services.

Third-party platforms may modify, restrict, suspend, or discontinue functionality or compatibility at any time without notice.

Location data, tracking features, alerts, notifications, and device connectivity may be delayed, unavailable, inaccurate, or interrupted due to environmental conditions, network availability, device settings, operating system restrictions, interference, user behavior, or third-party platform limitations.

Products containing rechargeable batteries, electronic components, or wireless features must be used in accordance with all instructions and warnings. Improper use, tampering, disassembly, modification, unauthorized repair, misuse, or exposure to extreme conditions may void any applicable warranty to the extent permitted by applicable law.

SECTION 4 - PRESCRIPTION PRODUCTS AND MEDICAL DISCLAIMER

Customers are solely responsible for ensuring that all prescription information, lens selections, pupillary distance information, shipping information, and account information submitted during checkout are accurate and complete.

FindLoci and Loci Tracking, Inc. do not provide medical advice, diagnoses, eye examinations, or healthcare services. Any information provided through the Services is for general informational purposes only and is not intended to replace professional medical advice or care. Customers should consult a licensed eye care professional regarding prescriptions, eye health, or vision concerns.

Prescription eyewear, custom lens orders, custom coatings, lens replacements, modified sunglasses, and other customized or made-to-order products may be subject to additional return, refund, and exchange restrictions as described in these Terms.

Under Loci’s current cancellation policy, custom and prescription products may be canceled before fulfillment unless the applicable item is identified as final sale or otherwise non-cancellable at the time of purchase.

Once fulfilled, custom lenses, including prescription lenses and other lenses manufactured or customized to a customer’s specifications, are final sale and are not returnable or refundable, except where otherwise required by applicable law. Loci may, in its discretion, offer an adjustment, remake, exchange, store credit, or other accommodation as described in Section 12.

Customers are responsible for reviewing all order details carefully before submitting an order.

Nothing in this Section limits any rights or remedies that cannot lawfully be waived under applicable law.

SECTION 5 - ORDERS AND CANCELLATIONS

When you place an order, you are making an offer to purchase products subject to these Terms.

We reserve the right, at our sole discretion, to refuse, limit, modify, or cancel any order for any reason, including but not limited to suspected fraud, pricing errors, inventory issues, suspected resale activity, abuse of promotions, product availability, or suspected violations of these Terms, subject to applicable law.

Orders are not accepted until payment has been successfully processed or authorized, as applicable, and we have issued an order confirmation.

Unless an item is identified as final sale or otherwise non-cancellable at the time of purchase, customers may cancel an order at any time before the applicable item is fulfilled.

Once an item has been fulfilled, it can no longer be canceled. Any applicable return, refund, exchange, adjustment, remake, or warranty rights after fulfillment are governed by Section 12 and our Return & Refund Policy.

Pre-order products, limited production products, Priority Access products, or products awaiting manufacturing, regulatory approval, certification, or inventory may experience delays. Any production, shipping, launch, or delivery timelines provided are estimates only and are not guaranteed unless expressly stated otherwise.

Your purchases are for personal or household use only and may not be resold, redistributed, or exported without our prior written consent.

SECTION 6 - SUBSCRIPTIONS, PRE-ORDERS, AND TRY BEFORE YOU BUY

Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy arrangement. This Section explains how these types of purchases may be changed or canceled. Additional terms disclosed at the time of purchase may also apply.

Subscriptions

When you purchase a subscription, you will receive recurring products or services based on the subscription duration and frequency you select.

Your payment details will be stored securely by our payment processor, and you will be charged according to the applicable subscription schedule unless you choose an available prepaid option.

Some subscriptions may automatically renew at the end of their applicable term. If you do not want a subscription to renew, you may cancel automatic renewal before the applicable renewal date.

If you want to cancel or change your subscription, you may do so using the applicable subscription-management options made available through your account, order confirmation emails, or other links provided by Loci.

Cancellation of a subscription prevents future renewal or charges as applicable but does not necessarily entitle you to a refund of amounts already paid, except as provided by our Return & Refund Policy or required by applicable law.

See Section 12 and our Return & Refund Policy for additional information regarding returns and refunds.

Pre-Orders

When you purchase a pre-order, you are purchasing a product that is not yet available for immediate fulfillment. The product may be out of stock, in production, awaiting inventory, or scheduled to become available at a later date.

For a pre-order, we may collect no payment, a partial payment or deposit, or another amount disclosed at checkout. Where applicable, your payment method may be stored securely by our payment processor and charged for the full or remaining balance at a later date in accordance with the payment terms disclosed at checkout.

Unless an item is specifically identified as final sale or otherwise non-cancellable at the time of purchase, you may cancel a partially paid or fully paid pre-order at any time before the applicable item is fulfilled.

If you cancel an eligible pre-order before fulfillment, amounts already paid toward the canceled item will be refunded in accordance with the applicable payment and refund procedures.

Once an item has been fulfilled, it can no longer be canceled. After fulfillment, eligibility for a return, refund, exchange, adjustment, remake, or other remedy is governed by Section 12 and our Return & Refund Policy.

Priority Access Pre-Orders and Refunds

Priority Access reservations and orders are also subject to the Priority Access terms described in Section 7.

A Priority Access reservation deposit may be refunded until it has been applied toward a completed eyewear purchase.

Once a Priority Access reservation deposit has been applied toward a completed eyewear purchase, the cancellation rules applicable to that eyewear order will govern.

Eligible Priority Access orders may be canceled before fulfillment in accordance with these Terms.

Refunds for eligible Priority Access cancellations are generally processed by Loci within 1–2 business days. After Loci processes a refund, additional time may be required for the refund to appear in your account depending on your bank, card issuer, payment provider, or original payment method.

Once a Priority Access order has been fulfilled, it can no longer be canceled and the applicable return, refund, exchange, remake, and warranty provisions will govern.

Try Before You Buy

Where Loci offers a try-before-you-buy arrangement, the specific trial period, payment authorization, return deadline, eligibility requirements, and other applicable terms will be disclosed at the time of purchase or participation.

If you do not return an eligible try-before-you-buy product within the applicable trial period and in accordance with the provided return instructions, you may be charged for the product as disclosed when you entered the arrangement.

Nothing in this Section limits any cancellation, refund, withdrawal, or other consumer right that cannot lawfully be waived or restricted under applicable law.

SECTION 7 - PRIORITY ACCESS

The Loci Priority Access program (“Priority Access”) provides eligible customers with an opportunity to reserve early access to qualifying Loci eyewear by making a $25 refundable reservation deposit.

Priority Access is not itself the purchase of a pair of eyewear and does not constitute a completed eyewear order. The $25 Priority Access reservation will be credited toward the customer’s qualifying Loci eyewear purchase when the customer completes the applicable order.

Participation in Priority Access does not guarantee the availability of any particular frame, style, color, lens configuration, prescription option, product configuration, production date, shipping date, or delivery date, and availability remains subject to inventory, production, certification, manufacturing, fulfillment, and other applicable limitations.

Customers who purchase Priority Access are eligible to receive $75 off their first qualifying pair of Loci eyewear. The Priority Access offer applies to qualifying Loci eyewear with a base retail price of $325 or $350.

Qualifying eyewear with a $325 base price will therefore have a Priority Access purchase price of $250, and qualifying eyewear with a $350 base price will have a Priority Access purchase price of $275, in each case before applicable taxes, lens upgrades, optional products or services, international shipping charges, or other applicable charges.

The $25 Priority Access reservation deposit will be applied toward the applicable discounted purchase price when the customer completes the qualifying eyewear purchase.

For qualifying eyewear with a $325 base price, application of the $75 Priority Access discount results in a $250 purchase price, of which the customer’s $25 Priority Access reservation deposit will already have been paid, leaving a remaining base balance of $225.

For qualifying eyewear with a $350 base price, application of the $75 Priority Access discount results in a $275 purchase price, of which the customer’s $25 Priority Access reservation deposit will already have been paid, leaving a remaining base balance of $250.

These amounts do not include applicable taxes, lens upgrades, optional products or services, international shipping charges, or other charges associated with the final order.

Applicable sales, use, value-added, or similar taxes will be calculated and charged, as applicable, when the customer completes the full eyewear order rather than at the time the $25 Priority Access reservation deposit is initially paid.

The $25 Priority Access reservation deposit is refundable until it has been applied toward a completed eyewear purchase. A customer who elects not to complete a qualifying eyewear purchase may request a refund of the Priority Access deposit in accordance with the refund process made available by Loci.

Once the deposit has been applied toward a completed eyewear purchase, the deposit becomes part of the amount paid for that purchase and the cancellation, return, refund, and other policies applicable to the completed eyewear order will govern.

Eligible Priority Access orders may be canceled before fulfillment in accordance with Sections 5, 6, and 12 of these Terms.

Refunds for eligible Priority Access cancellations are generally processed by Loci within 1–2 business days. Additional processing time imposed by a bank, card issuer, or payment provider may apply after Loci issues the refund.

The $75 Priority Access discount is promotional in nature, has no independent cash value, is not refundable, cannot be exchanged or redeemed for cash, and is available only in connection with the customer’s first qualifying eyewear purchase unless otherwise expressly stated by Loci.

Standard U.S. shipping is free on eligible completed eyewear purchases. Any reference to free shipping displayed during the Priority Access reservation or checkout process applies only to eligible U.S. shipping on the completed eyewear purchase and does not constitute an offer of free international shipping.

Customers shipping completed eyewear orders outside the United States will be responsible for applicable international shipping charges, which will be calculated and presented at checkout when the customer completes the full eyewear purchase.

Depending upon the destination and applicable checkout arrangements, additional duties, taxes, customs charges, import fees, brokerage charges, or other governmental or carrier-imposed amounts may also apply.

Priority Access is intended to provide early access to qualifying Loci eyewear but does not guarantee any particular production, availability, fulfillment, shipping, or delivery date unless expressly identified by Loci as guaranteed.

Estimated dates may change due to manufacturing schedules, product testing, certifications, regulatory or platform requirements, supply-chain conditions, component availability, laboratory processing, carrier performance, customs processing, events outside Loci’s reasonable control, or other circumstances affecting production or fulfillment.

Priority Access and its associated promotional benefits are intended for the purchaser and may not be sold, assigned, transferred, exchanged, or otherwise provided to another person except where expressly authorized by Loci.

SECTION 8 - REFERRAL PROGRAM

Eligible participants (“Advocates”) may be provided with a unique referral link through which they may refer other customers to Loci.

Through an eligible referral link, an Advocate may provide a referred customer with access to Priority Access’ $75 discount on a qualifying Loci eyewear purchase and may earn a $50 discount referral reward when the referred customer completes a successful referral, subject to all requirements, restrictions, and limitations contained in these Terms.

The referred customer’s Priority Access discount applies only toward a qualifying completed eyewear purchase and does not apply to, reduce, discount, reimburse, or otherwise offset the $25 Priority Access reservation deposit.

A referred customer who chooses Priority Access must pay the full $25 Priority Access reservation deposit at the time of reservation.

For qualifying eyewear with a $325 base retail price, application of the referred customer’s $75 discount results in a $250 purchase price standard with Priority Access. If the referred customer previously paid a $25 Priority Access deposit that is being applied toward that purchase, the customer will pay the remaining $225 base balance when completing the order.

Applicable taxes, lens upgrades, optional products or services, international shipping, or other applicable charges are additional.

Payment of a $25 Priority Access reservation deposit by a referred customer, by itself, does not constitute a successful referral and does not cause the Advocate to earn a $50 referral reward.

An Advocate becomes eligible for a referral reward only when the referred customer completes a qualifying eyewear purchase attributable to the applicable referral relationship.

For purposes of the referral program, a qualifying completed purchase may occur when the referred customer: (a) previously pays the $25 Priority Access deposit and subsequently completes the qualifying $325 eyewear purchase by applying that $25 deposit and paying the remaining $225 base balance after application of the $75 discount; (b) otherwise completes a qualifying eyewear purchase having a purchase price of at least $250 after application of the $75 discount; or (c) purchases a qualifying pair of Loci eyewear at its applicable full retail price through the Advocate’s referral link.

A “successful referral” occurs only after the referred customer has completed the applicable qualifying eyewear purchase and retains that purchase without canceling the order, returning the qualifying product, or otherwise receiving a refund for the qualifying purchase.

Merely clicking or sharing a referral link, visiting the Loci website, creating an account, paying a Priority Access deposit without subsequently completing the qualifying eyewear purchase, initiating checkout, placing an order that is subsequently canceled, or purchasing a product that is subsequently returned or refunded does not constitute a successful referral and does not entitle the Advocate to a referral reward.

If the referred customer cancels the qualifying order, returns the qualifying product, or otherwise receives a refund for the qualifying purchase, the Advocate will not earn a $50 referral reward in connection with that transaction.

If a referral reward has already been issued, credited, or otherwise made available before Loci processes the referred customer’s cancellation, return, refund, chargeback, or payment reversal, Loci reserves the right to revoke, reverse, cancel, or deduct the applicable referral reward from the Advocate’s available referral balance or future referral rewards.

Each Advocate may earn a maximum of five successful referral rewards, representing a maximum aggregate referral reward value of $250.

Referral rewards are additionally limited to one successful referral reward per household. Multiple purchases, orders, customers, accounts, email addresses, payment methods, or other transactions associated with the same household will not generate additional referral rewards for the same Advocate.

Loci reserves the right to use information reasonably available to it to determine whether customers or transactions are associated with the same household for purposes of administering this restriction.

The $75 discount provided standard with a Priority Access purchase to the referred customer and the $50 referral reward available to the Advocate are separate promotional benefits.

A referred customer’s receipt or use of a referral discount does not, by itself, establish the Advocate’s eligibility for a referral reward. The Advocate earns the applicable reward only after all requirements for a successful referral have been satisfied.

Self-referrals, duplicate or fictitious accounts, transactions intended primarily to generate referral rewards, fraudulent transactions, manipulation of referral links or attribution systems, and other attempts to circumvent or manipulate the qualifying purchase requirements, one-reward-per-household limitation, five-reward maximum, or other restrictions of the referral program are prohibited and will not qualify for referral rewards.

Referral rewards are promotional benefits, have no cash value, and may not be redeemed or exchanged for cash unless expressly stated otherwise by Loci.

SECTION 9 - PRICING, BILLING, INSURANCE, FSA, HSA, AND PAYMENT

Prices, promotions, product specifications, and availability are subject to change without notice.

Unless otherwise stated, prices do not include taxes, duties, customs fees, shipping charges, insurance, or governmental fees. Customers are responsible for applicable taxes, customs charges, import fees, or governmental assessments except where otherwise required by applicable law or included at checkout.

You agree to provide current, complete, and accurate billing, payment, prescription, and account information for all purchases.

You represent and warrant that the payment information you provide is accurate and authorized for use, charges incurred by you will be honored by your payment provider, and you will pay all applicable charges associated with your order.

Customers may be able to use eligible vision insurance, Flexible Spending Account (“FSA”), or Health Savings Account (“HSA”) benefits in connection with a qualifying completed eyewear purchase.

A $25 Priority Access payment that is subsequently applied toward a completed qualifying eyewear purchase becomes part of the amount paid toward that purchase. Following completion of the applicable purchase, the customer will receive an itemized receipt containing information associated with the completed transaction that may be used to support a request or claim for reimbursement.

Priority Access purchased on its own, without completion of a qualifying eyewear purchase, does not qualify as an eligible eyewear expense.

Eligibility for reimbursement, coverage, or payment through any vision insurance plan, FSA, HSA, or similar benefit arrangement depends upon the terms, requirements, limitations, and determinations of the customer’s applicable plan or provider.

Loci Tracking, Inc. does not represent, warrant, or guarantee that any particular purchase, expense, receipt, reimbursement request, or claim will be approved, covered, or reimbursed by any insurance company, plan administrator, FSA provider, HSA provider, employer, or other third party.

SECTION 10 - LOCI SERVICE PLAN

The Loci Service Plan (“Service Plan”) is an optional protection plan available for eligible Loci eyewear. The Service Plan provides twelve (12) months of coverage for certain accidental damage, including accidental lens damage, broken or damaged frames, and eligible repairs or replacement parts, subject to the terms, limitations, exclusions, service fees, and claim requirements described in this Section.

Eligibility, Price, and Coverage Period

The Service Plan costs $50 for each twelve (12)-month coverage period and must be purchased in connection with eligible Loci eyewear.

Coverage applies only to the specific eyewear associated with the Service Plan and begins on the date the covered eyewear is delivered.

Coverage continues for twelve (12) months and automatically renews for successive twelve-month periods at the renewal price disclosed to you unless automatic renewal is canceled before the applicable renewal date.

The Service Plan is available only in jurisdictions where Loci offers it and may not be available for every product or location.

Covered Damage

Subject to these Terms, the Service Plan covers accidental damage resulting from normal use of the covered eyewear, including accidental damage to lenses or frames.

Depending on the nature and extent of the covered damage, Loci may repair the covered eyewear, provide replacement parts, replace damaged lenses or components, or replace the covered eyewear with the same or a reasonably comparable product.

Service Fee

Each approved claim is subject to a $100 service fee. The applicable service fee must be paid before any repair, replacement parts, lens or component replacement, or full eyewear replacement is provided.

Claims and Determination of Remedy

Claims must be submitted to Loci and may require photographs, proof of purchase, return of the damaged eyewear, or other information reasonably necessary to evaluate the claim.

Loci may require the damaged eyewear or components to be returned before providing any covered service.

Approval of a claim is subject to verification that the damage is covered by the Service Plan.

Loci will determine, based on the nature and extent of the covered damage, whether the appropriate remedy is repair, replacement of lenses, components, or other parts, or full replacement of the covered eyewear.

The customer may not elect a full replacement when Loci determines that repair or replacement of lenses, components, or other parts is the appropriate remedy.

Claim and Replacement Limits

Covered eyewear may be eligible for more than one covered repair, replacement-part service, or lens or component replacement during a coverage period, subject to these Terms and the $100 service fee for each approved claim.

The Service Plan provides a maximum of one (1) full replacement of the covered eyewear during each twelve (12)-month coverage period.

If the covered eyewear is fully replaced, the replacement eyewear will remain covered for the remainder of the then-current coverage period.

Receiving replacement eyewear does not begin a new twelve-month coverage period. Eligibility for one full replacement resets when the Service Plan renews for a new twelve-month coverage period.

Replacement Products

If Loci determines that repair is not reasonably practical, Loci may replace the covered eyewear with the same model or, if that model is unavailable, a reasonably comparable model.

A replacement product may differ in color, style, materials, features, or availability when the original product is no longer available.

Exclusions

The Service Plan does not cover lost or stolen eyewear; intentional, fraudulent, reckless, or abusive damage; cosmetic damage that does not materially affect normal use; ordinary wear and tear; damage caused by unauthorized repairs, alterations, or modifications; damage caused by use inconsistent with product instructions; or damage otherwise excluded under these Terms.

The tracking technology built into eligible Loci eyewear may help locate misplaced eyewear, but the Service Plan does not insure against loss or theft.

Cancellation and Renewal

You may cancel automatic renewal of the Service Plan at any time. Cancellation prevents the Service Plan from renewing for an additional coverage period but does not terminate coverage for the remainder of the current coverage period.

Cancellation does not, by itself, entitle you to a refund of fees already paid for the current coverage period, except where required by applicable law.

Additional cancellation or refund rights may apply depending on your jurisdiction. Renewal charges, notices, consent requirements, cancellation methods, and related disclosures will be provided as required by applicable law.

Non-Transferability

The Service Plan applies only to the eligible Loci eyewear for which it was purchased and may not be transferred to another product or person except where required by applicable law.

Relationship to Warranty and Consumer Rights

The Service Plan provides protection for certain accidental damage and is separate from any manufacturer’s or limited warranty accompanying Loci eyewear.

A warranty claim for a qualifying manufacturing defect does not require purchase of the Service Plan or payment of a Service Plan service fee.

The Service Plan does not replace, limit, or extend any non-waivable rights or remedies available under an applicable product warranty or consumer-protection law.

Changes to Availability

Loci may modify or discontinue offering the Service Plan for future purchases at any time. Any such change will not reduce coverage already purchased for an existing coverage period, except as permitted by applicable law.

SECTION 11 - SHIPPING, DELIVERY, AND RISK OF LOSS

All shipping and delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather, customs processing, labor shortages, supply-chain disruptions, governmental actions, or events outside our reasonable control.

Customers are responsible for providing accurate shipping information. We are not responsible for lost, delayed, or misdelivered shipments caused by inaccurate addresses submitted by customers, except to the extent otherwise required by applicable law.

Title and risk of loss transfer as provided by applicable law.

SECTION 12 - RETURNS, REFUNDS, CANCELLATIONS, AND LIMITED WARRANTY

30-Day Satisfaction Guarantee

Love your glasses or we’ll make it right with our 30-day satisfaction guarantee.

Non-prescription eyewear may be returned within 30 days of delivery for a refund or exchange.

Prescription eyewear may be eligible for adjustments, remakes, or exchanges where appropriate, subject to the terms and exclusions below.

Cancellation Before Fulfillment

Unless an item is identified as final sale or otherwise non-cancellable at the time of purchase, customers may cancel an order at any time before the applicable item is fulfilled.

Once an item has been fulfilled, it can no longer be canceled. Any applicable return, refund, exchange, adjustment, remake, or warranty rights after fulfillment are governed by the provisions below.

Custom and Prescription Lenses

Custom lenses, including prescription lenses and other lenses made or customized to a customer’s specifications, may be canceled before fulfillment in accordance with the cancellation policy above.

Once fulfilled, custom lenses are final sale and are not returnable or refundable.

However, we understand that circumstances vary, and Loci may, in its discretion, offer an adjustment, remake, exchange, store credit, or other accommodation where appropriate.

Any accommodation offered by Loci is determined on a case-by-case basis and does not create an entitlement to the same accommodation for other purchases or customers.

Nothing in this provision limits any rights or remedies that cannot lawfully be waived under applicable law.

Returns and Exchanges

Eligible non-prescription products may be returned or exchanged within 30 days of delivery in accordance with our Return & Refund Policy.

Unless otherwise stated by Loci or required by applicable law, customers are responsible for the cost of return shipping.

Products must be returned in accordance with the return instructions provided by Loci. Loci may require proof of purchase and other information reasonably necessary to process a return, exchange, remake, or warranty claim.

Prescription Remakes

If your lenses do not match the prescription information provided to Loci at the time of purchase, we’ll remake them at no charge if you notify us within 30 days of delivery.

Orders submitted with incorrect or incomplete customer-provided prescription information are not eligible for free remakes or refunds.

Loci may, in its discretion, offer an adjustment, remake, exchange, store credit, or other accommodation in individual circumstances.

Nothing in this provision limits any rights or remedies that cannot lawfully be waived under applicable law.

One-Year Limited Warranty

Loci eyewear is covered by a one-year limited warranty against manufacturing defects in materials, workmanship, and electronics.

The warranty does not cover accidental damage, misuse, abuse, unauthorized repairs or modifications, normal wear and tear, cosmetic damage, scratched lenses, damage resulting from improper handling, loss, or theft.

Optional Loci Service Plans may provide additional coverage for certain incidents not covered under the warranty.

This limited warranty is in addition to, and does not limit, any non-waivable statutory warranty, guarantee, or consumer rights that may apply under applicable law.

European Customers Only — Additional Right of Withdrawal

European customers remain eligible for Loci’s applicable cancellation, return, refund, remake, exchange, and warranty policies described above.

In addition, if you are a consumer entitled to a statutory right of withdrawal under applicable European consumer protection law, the following rights apply.

Withdrawal Window. For eligible purchases, you have 14 days from the date you, or a person designated by you, receive the last item in your order to notify Loci that you wish to withdraw from your purchase.

Returning Your Items. After notifying Loci of your withdrawal, you must send the eligible items back within 14 days.

Refund Timing. If you validly exercise your right of withdrawal, Loci will reimburse amounts required by applicable law without undue delay and no later than 14 days after we are notified of your decision to withdraw. For purchases involving physical goods, we may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Condition and Diminished Value. You may inspect and handle eligible products only to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling or use beyond what is reasonably necessary for that purpose. Where permitted by applicable law, any such diminished value may be deducted from your refund.

Return Shipping. Customers are responsible for the cost of return shipping when exercising the right of withdrawal, except where otherwise required by applicable law. If your item arrived defective, damaged, incorrect, or otherwise does not conform to your order, please contact us before returning it so we can provide appropriate return instructions.

Original Shipping Charges. When required by applicable law, we will refund the cost of our standard delivery option. Additional charges resulting from your choice of expedited, express, premium, or another delivery method more expensive than our standard delivery option are not refundable except where required by applicable law.

Return Eligibility. Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law, including products made to your specifications or clearly personalized. This may include custom prescription lenses and other customized products where they qualify for an applicable statutory exception.

Any exception from the right of withdrawal does not affect your statutory rights if an item is defective, damaged upon delivery, incorrect, or otherwise does not conform to your order.

Nothing in this Section limits any statutory rights or remedies that cannot lawfully be waived, excluded, or restricted.

SECTION 13 - INTELLECTUAL PROPERTY

All trademarks, logos, product designs, packaging designs, software, graphics, interfaces, text, photographs, videos, content, product features, product configurations, and other intellectual property associated with the Services and products offered by Loci Tracking, Inc. are owned by or licensed to Loci Tracking, Inc. and are protected by applicable intellectual property laws.

Nothing in these Terms grants any ownership interest or license rights except for the limited right to access and use the Services for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, display, or exploit any content from the Services; reverse engineer, decompile, disassemble, analyze, or attempt to derive source code, firmware, hardware designs, or product configurations from any products or Services; remove proprietary notices; or use our trademarks, branding, imagery, product designs, or intellectual property without prior written consent.

Unauthorized use may violate intellectual property laws and may result in legal action.

Apple, Apple Find My, Apple Watch, Find My, iPhone, iPad, iPadOS, Mac, macOS, and watchOS are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

The Apple Find My network provides a way to locate compatible personal items using the Find My app on supported Apple devices. Use of the Works with Apple badge means that a product has been designed to work specifically with the technology identified in the badge and has been certified by the product manufacturer to meet Apple Find My network product specifications and requirements.

Apple is not responsible for the operation of this device or use of this product or its compliance with safety and regulatory standards. To use Apple Find My functionality, supported Apple hardware and compatible versions of iOS, iPadOS, macOS, or watchOS may be required.

Google, Android, Google Play, and Find Hub are trademarks of Google LLC.

Use of any Apple, Google, or third-party trademarks, badges, logos, integrations, certifications, or references does not grant ownership rights in those marks or technologies to Loci Tracking, Inc.

This product has been certified by Google to meet Find Hub network accessory specifications. Google is not responsible for the operation of this product or for ensuring compliance with applicable safety standards or regulatory requirements.

Find Hub helps users find and connect to devices in a secure location network. Find Hub network requires Bluetooth and location services to be enabled and may require cellular service or internet access. Availability and functionality may vary by region, device, operating system, and user eligibility.

Apple, Google, Shopify, and all other third-party companies retain all rights, title, and interest in their respective trademarks, technologies, platforms, software, systems, and intellectual property.

SECTION 14 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

The Services may provide access to third-party tools, integrations, insurance portals, payment processors, websites, software, or external services.

We provide access to such third-party services on an “as is” and “as available” basis without warranties or endorsements to the extent permitted by applicable law.

Your use of third-party services is subject to the terms and policies of those third parties.

Loci Tracking, Inc. is not responsible or liable for the actions, failures, outages, errors, security incidents, policies, performance, compliance, or conduct of Shopify, Apple, Google, carriers, payment processors, insurance providers, operating systems, or any other third-party providers, except to the extent otherwise required by applicable law.

We are not responsible for the availability, functionality, accuracy, security, or practices of any third-party services or websites.

Complaints, disputes, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 15 - RELATIONSHIP WITH SHOPIFY

FindLoci.com utilizes Shopify and other third-party service providers to support ecommerce functionality, payment processing, hosting, and related services.

Shopify and such providers operate independently from Loci Tracking, Inc.

Loci Tracking, Inc. is not responsible for outages, interruptions, errors, security incidents, data loss, payment processing failures, or other issues caused by third-party platforms, software providers, payment processors, hosting providers, carriers, operating systems, or external services, except to the extent otherwise required by applicable law.

Likewise, third-party providers, including Shopify, are not responsible for the design, manufacture, operation, warranties, fulfillment, or performance of products sold by Loci Tracking, Inc.

SECTION 16 - PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy.

By using the Services, you acknowledge that information submitted through the Services may be processed by Shopify and other third-party providers as necessary to provide the Services.

SECTION 17 - FEEDBACK AND USER CONTENT

If you submit reviews, comments, ideas, suggestions, photographs, videos, feedback, proposals, or other content (“Feedback”), you grant Loci Tracking, Inc. a perpetual, worldwide, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and create derivative works from such Feedback for any lawful purpose.

We are under no obligation to maintain Feedback in confidence, compensate you, or respond to submissions.

You represent that any Feedback submitted by you does not violate any third-party rights, does not violate any law, is not defamatory, unlawful, abusive, fraudulent, obscene, or misleading, and does not contain malicious code or malware.

We reserve the right, but are not obligated, to remove or edit Feedback at our sole discretion.

SECTION 18 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on the Services containing typographical errors, inaccuracies, omissions, pricing errors, product description errors, or availability issues.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted, subject to applicable law.

SECTION 19 - PROHIBITED USES

You may not use the Services for unlawful purposes; to violate laws or regulations; to infringe intellectual property rights; to interfere with the operation or security of the Services; to scrape, harvest, or collect data; to deploy bots, spiders, crawlers, scraping systems, automated systems, or AI agents without authorization; to reverse engineer products or systems; to distribute malware or malicious code; to impersonate another individual or entity; or to engage in fraudulent or abusive purchasing behavior.

We reserve the right to suspend or terminate access to the Services for violations of these Terms, subject to applicable law.

SECTION 20 - AGENTS AND AUTOMATED ACCESS

No automated system, software agent, crawler, scraper, bot, or AI system may access or interact with the Services or any associated Apple, Google, Shopify, or third-party connected integrations without prior written consent from all applicable rights holders or platform owners.

We may restrict, block, limit, or terminate automated access to the Services at any time.

Automated systems must not conceal their automated nature, impersonate human users, bypass security measures, circumvent rate limits or restrictions, or collect or extract data from the Services.

SECTION 21 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” EXCEPT FOR ANY EXPRESS WARRANTY PROVIDED BY LOCI AND ANY WARRANTIES, GUARANTEES, OR OTHER RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCI TRACKING, INC. DISCLAIMS ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, DURABILITY, ACCURACY, COMPATIBILITY, OR UNINTERRUPTED FUNCTIONALITY.

WE DO NOT GUARANTEE THAT PRODUCTS OR SERVICES WILL OPERATE WITHOUT INTERRUPTION, ERROR, DELAY, OR SECURITY ISSUES.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS OR PROVIDE CONSUMERS WITH STATUTORY WARRANTIES OR GUARANTEES THAT CANNOT BE WAIVED. NOTHING IN THESE TERMS EXCLUDES OR LIMITS SUCH RIGHTS TO THE EXTENT THEY APPLY TO YOU.

SECTION 22 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCI TRACKING, INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, PARTNERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, BUSINESS INTERRUPTION, DEVICE FAILURE, LOCATION INACCURACIES, LOST ITEMS, DELAYS, PERSONAL INJURY, OR PROPERTY DAMAGE, TO THE EXTENT SUCH LIABILITY MAY LAWFULLY BE LIMITED OR EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE APPLICABLE PRODUCT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SECTION 23 - ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, Priority Access, the referral program, the Service Plan, or any products purchased through FindLoci or any products owned, manufactured, distributed, licensed, or sold by Loci Tracking, Inc. shall be resolved exclusively through final and binding arbitration on an individual basis.

The arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable consumer arbitration rules.

To the fullest extent permitted by applicable law, you and Loci Tracking, Inc. agree that arbitration shall occur on an individual basis only; class actions, class arbitrations, representative actions, and consolidated proceedings are waived; neither party may act as a class representative or participate as a class member; and disputes shall not be combined with claims involving other individuals.

To the fullest extent permitted by applicable law, you waive any right to a jury trial or participation in a class action lawsuit.

This arbitration provision shall survive termination of these Terms. If any portion of this Section is found unenforceable, the remaining provisions shall remain enforceable to the fullest extent permitted by law.

Nothing in this Section requires a consumer to waive any right to bring a claim before a court, tribunal, regulatory authority, or other dispute-resolution body where such a right cannot lawfully be waived under the laws applicable to that consumer.

SECTION 24 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Loci Tracking, Inc., Shopify, and their affiliates, officers, directors, employees, contractors, licensors, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms, your misuse of the Services, your violation of applicable laws, or your infringement of intellectual property or other rights.

SECTION 25 - TERMINATION

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, subject to applicable law.

The provisions relating to intellectual property, arbitration, limitation of liability, indemnification, warranties, Priority Access, referral obligations, Service Plan obligations, and any other provisions that by their nature are intended to survive shall survive termination of these Terms.

SECTION 26 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by applicable law.

SECTION 27 - WAIVER; ENTIRE AGREEMENT

The failure of Loci Tracking, Inc. to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies referenced herein, constitute the entire agreement between you and Loci Tracking, Inc. regarding the Services, Priority Access, referral program, Service Plan, subscriptions, pre-orders, and applicable purchases, subject to any rights that cannot be waived or excluded under applicable law.

SECTION 28 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without prior written consent, except where otherwise provided by applicable law.

We may assign or transfer these Terms subject to applicable law.

SECTION 29 - GOVERNING LAW

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except to the extent that mandatory laws applicable to you cannot lawfully be excluded.

Subject to the arbitration provisions above and any rights or remedies available to you under mandatory applicable law, you agree to the jurisdiction and venue of the state and federal courts located in Delaware.

Nothing in this Section deprives a consumer of the protection of mandatory provisions of applicable consumer law or of any jurisdictional rights that cannot lawfully be waived.

SECTION 30 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Updated Terms become effective upon posting unless otherwise stated or required by applicable law. Changes will apply prospectively to the extent required by applicable law.

Changes to Priority Access or the referral program will not eliminate a valid Priority Access benefit or valid referral reward already earned under the terms applicable when the benefit or reward was earned, except where the underlying transaction is canceled, returned, refunded, reversed, determined to be ineligible, associated with fraud or abuse, or otherwise violates these Terms.

Loci reserves the right to administer, interpret, modify, suspend, or discontinue Priority Access or the referral program, including their procedures, eligibility requirements, and prospective promotional benefits, at any time to the extent permitted by applicable law.

Loci may review transactions and participation for compliance with these Terms and may deny, cancel, revoke, reverse, or adjust discounts, promotional benefits, referral rewards, or program participation where Loci reasonably determines that fraud, abuse, manipulation, misrepresentation, duplicate accounts, self-referral, circumvention of program restrictions, or other conduct inconsistent with these Terms has occurred.

Except for the customer’s right to request a refund of the $25 Priority Access reservation deposit before it is applied toward a completed eyewear purchase, promotional discounts, referral rewards, early-access privileges, and other promotional benefits associated with Priority Access have no cash value and may not be redeemed or exchanged for cash.

SECTION 31 - CONTACT INFORMATION

Questions regarding these Terms, subscriptions, pre-orders, cancellations, returns, refunds, warranty claims, European withdrawal rights, Priority Access, Priority Access deposit refunds, referral eligibility, referral rewards, or the Service Plan should be directed to:

Loci Tracking, Inc.
8 The Green STE A
Dover, Delaware 19901
Delaware Corporation